How to Win Friends and Influence People by Dale Carnagie

This book was written back in 1936 and the principles in it are as good today as they were 70 years ago.

The book sets about explaining the "rules" of dealing with people in different situations. Step by step each one is explained and an example is given. For example when talking with someone try to become a good listener. Allow the other person to speak. Listen intently to what they have to say. You may pick up on some otherwise unknown snippets of information that they may let slip! If they do, bring it up! Keep them talking and this will make the other person believe you are interested in them.

If you are speaking with someone and they seem to appear somewhat distant, that is to say not being overly helpful, then make it your duty to cheer that person up! If they are wearing a name tag, use it! The sound of someone's name is the most precious sound to that person! It shows you are interested in them and see them as a person. Try it out, with a big smile say "Hello Jenny (obviously replace the name here), I hope you're having a good day" or if they are wearing a badge or brooch make a comment on how lovely it is. That person will get an instant "High" from your kind words and the rest of their day will be the most enjoyable one all week!

One more tip for you! From time to time you may need to rely on other people to help you out. If you ask someone can you do something, for example "Can you have that report done by Wednesday for me please?" and they reply "I'll try my best". This indicates that the person most probably wont have it done in time and saying "try" allows them to fail; "Well I did try". Always try to get an "I will" from people as this emphasises they will give it there full attention and WILL succeed!

This book can be purchased at Amazon.co.uk and there are plenty of second hand copies too!

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